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The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California.Work Culture:GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work – Together.GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).GCHP’s focuses on 5 Core Values in the workplace:• Integrity• Accountability• Collaboration• Trust• RespectDisclaimers:• Flexible work schedule is based on job duties, department, organization, or business need.• Gold Coast Health Plan will not sponsor applicants for work visas.POSITION SUMMARYThe Business Analyst, Training and Documentation will report to the Sr. Manager, Claims and Operations. The BA will focus on creating high-quality training content, Standard Operating procedures (SOPs), and end-user documentation. This role will collaborate with the technical Business Analyst and operations team to develop materials in line with regulatory and organizational requirements. The ideal candidate will ensure the accuracy and compliance of all materials and work with their manager and other business units to obtain necessary approvals from regulatory bodies, such as the Department of Health Care Services (DHCS) for member-facing communications. The role also involves coordinating with the contact center management teams to ensure effective and timely delivery of training.As a Business Analyst specializing in Training and Documentation, this role is responsible for analyzing training needs, developing training materials, and creating comprehensive documentation for various processes and systems. The role will be crucial in ensuring that team members are well-equipped with the knowledge and resources they need to succeed.Amount of Travel Required: 5%Reasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.ESSENTIAL FUNCTIONSJob Function &amp; Responsibilities• Needs Assessment: Collaborate with stakeholders to identify training requirements and gaps in knowledge.• Training Development: Design, develop, and implement training programs and materials, including e-learning modules, workshops, and instructional guides.• Documentation Creation: Produce and maintain clear, concise documentation for processes, systems, and training materials to support user understanding and compliance.• User Support: Provide ongoing support to users, addressing questions and concerns related to training and documentation.• Feedback Gathering: Collect and analyze feedback from training participants to continuously improve training programs and materials.• Cross-Department Collaboration: Work closely with cross-functional teams to ensure alignment on processes and training needs.• Performance Metrics: Track and report on the effectiveness of training initiatives and documentation, using data to inform future improvements.• Develop and maintain training content, SOPs, and end-user documentation for internal and external audiences, ensuring all materials comply with regulatory and organizational standards.• Collaborate with technical Business Analysts, subject matter experts, and the operations team to translate system workflows and processes into clear and effective materials.• Work closely with member and provider contact center management teams to coordinate the timing and implementation of training plans.• Align training content with the contact center’s operational needs, ensuring smooth integration of new procedures into day-to-day operations.• Partner with the QA team to ensure training materials are aligned with quality standards and reflect the most current policies and procedures.• Work with business units to prepare member-facing scripts or communications and ensure these are submitted for DHCS approval when necessary.• Design and deliver training content using Learning Management Systems (LMS), with a preference for Litmos, to ensure easy access and clear instruction for all users.• Create presentations, user guides, and other supporting materials using MS Office Suite (Word, Excel, PowerPoint) to support training and communication efforts.• Monitor updates to regulatory requirements and integrate changes into the relevant training or communication materials to maintain compliance.• Assist in managing the lifecycle of training and documentation projects, ensuring timely updates and revisions as needed.• Understand and apply basic project management principles to manage documentation development timelines, track progress, and communicate status to stakeholders.MINIMUM QUALIFICATIONSEducation: High School Diploma required. AA/BA preferredExperience:• 3- 5 years’ experience in developing training content, SOPs, and end-user documentation within an operations-focused environment.• 3 – 5 years’ experience working with contact center management teams to coordinate training plans and delivery.• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and Learning Management Systems (Litmos preferred).• Familiarity with healthcare regulatory standards and processes, including experience working with DHCS or similar regulatory bodies for content approval.Equivalent In lieu of degree:• Will accept experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.• Four years of experience in lieu of a bachelor’s degree.KNOWLEDGE, SKILLS &amp; ABILITIESPreferred Qualifications:• Ability to work collaboratively with cross-functional teams, including technical staff, business units, and quality assurance teams, to ensure clear and effective documentation.• Strong communication skills, with the ability to translate technical or complex processes into clear, concise, and user-friendly documentation.• Basic understanding of project management, including task tracking, timelines, and stakeholder communication.• Experience in healthcare or health plan with Medicaid/Medicare focus• Familiarity with Agile methodologies or other process improvement frameworks.• Experience working with external regulatory bodies to gain approvals for communications or training materials.Technology &amp; Software Skills: Advanced computer skills in MS Office products. ExcelCertifications &amp; Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s)Competency Statements• Business Acumen - Ability to grasp and understand business concepts and issues.• Decision Making - Ability to make critical decisions while following company procedures.• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.• Interpersonal - Ability to get along well with a variety of personalities and individuals.• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.• Consensus Building - Ability to bring about group solidarity to achieve a goal.• Relationship Building - Ability to effectively build relationships with customers and co-workers.• Presentation Skills - Ability to effectively present information publicly.• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.• Judgment - The ability to formulate a sound decision using the available information.• Communication, Oral - Ability to communicate effectively with others using the spoken word.• Communication, Written - Ability to communicate in writing clearly and concisely.• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Apply Here: <a href="https://www.click2apply.net/qnlekLi4J1OR4coPaIBA7m" target="_blank">https://www.click2apply.net/qnlekLi4J1OR4coPaIBA7m</a> PI254369413

Business Analyst CRM & Training SOP

The RN Charge Nurse is responsible for overseeing nursing services each shift and functions as a nursing supervisor. This position provides daily supervision of staff on duty during operational hours.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Demonstrate effective use of supplies and staff labor hours.</li><li> Complete and document monthly review of patient medication profiles. Administer medications as ordered by the physician.</li><li> Assist physician during patient rounds and transcribe and implement physician orders timely.</li><li> Assist with the implementation of anemia management and medication protocols as requested.</li><li> Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements.</li><li> Perform duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.</li><li> May give direct patient care to the extent of performing efficient, safe dialysis, if allowed by state regulations.</li><li> Responds to all emergencies in clinic.</li><li> Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.</li><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Participate as a member of the Interdisciplinary team in all required patient assessment and care planning activities.</li><li> Assist in orientation of new staff as a preceptor or in assigning a preceptor.</li><li> Acts as resource person and participates in implementing and evaluating dialysis services and assures that policies and procedures are updated.</li><li>Assists Administrator in interviewing, hiring, evaluating, and disciplinary actions of center staff</li></ul>

U.S. Renal Care

Dialysis Registered Nurse - Charge

<h4>How you'll change lives</h4>As a Registered Nurse (RN) at US Renal Care, you'll be an integral part of a cross-functional team, working under the supervision of a Charge Nurse and assisting and supervising Patient Care Technicians (PCTs) to care for patients living with kidney disease.<h4>What you'll be doing</h4>Patient care. You'll work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include completing and documenting physical assessments before and after treatments and monitoring patients during treatment. You'll ensure quality renal care by completing monthly reviews of patient medication profiles and administering medications according to physician orders. Teamwork. You'll be a critical member of an interdisciplinary team to provide all required patient assessment and care planning activities. You'll also make sure center staffing requirements are met at all times under the direction of the Administrator and according to state regulations for staffing ratios.Safety &amp; Quality. Working under the supervision of a Charge Nurse, you'll adhere to all company policies and procedures and state and federal laws and regulations. You'll participate in all required staff meetings and continuing education offerings.

Dialysis Registered Nurse PRN

<h4>How you'll change lives</h4>As a Registered Nurse (RN) at US Renal Care, you'll be an integral part of a cross-functional team, working under the supervision of a Charge Nurse and assisting and supervising Patient Care Technicians (PCTs) to care for patients living with kidney disease.<h4>What you'll be doing</h4>Patient care. You'll work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include completing and documenting physical assessments before and after treatments and monitoring patients during treatment. You'll ensure quality renal care by completing monthly reviews of patient medication profiles and administering medications according to physician orders. Teamwork. You'll be a critical member of an interdisciplinary team to provide all required patient assessment and care planning activities. You'll also make sure center staffing requirements are met at all times under the direction of the Administrator and according to state regulations for staffing ratios.Safety &amp; Quality. Working under the supervision of a Charge Nurse, you'll adhere to all company policies and procedures and state and federal laws and regulations. You'll participate in all required staff meetings and continuing education offerings.

Dialysis Registered Nurse

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients.&nbsp; The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.What you'll be doingPatient care. &nbsp;You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. &nbsp;You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. &nbsp;You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings. PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

Dialysis Patient Care Technician

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

Dialysis Patient Care Technician PRN

Title: Financial Aid Counselor, Extended Campuses
POSITION SUMMARY The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.
REQUIRED QUALIFICATIONS Bachelor’s degree
Two years of relevant experience
PREFERRED QUALIFICATIONS Experience in financial aid
Experience with Banner, SLATE, and Degree Works
NASFAA credentials
KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.
Open Until Filled: Yes
Rate of Pay: $37,187.00 - $44,636.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.

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