Trainee Property Operations Associate
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Completes various administrative and other reports and performs other duties as assigned or as necessary.
- Responsible for conducting property tours and showing apartments. Supportive to processing applications, credit screening, and criminal background checks. Preparing the move-in packages, and ensuring a smooth resident move-in experience.
- Responsible for all community engagement activities ensuring the highest level of Resident satisfaction. Adheres to the company policies and standards able to run daily operations.
- Responsible to the move out process and its administrational processes.
- Completion of all documentation, recording and maintaining file notes and residents records.
- Uses the property management software application (Yardi, etc.) to manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.
About You
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operation systems. Training will however, be provided.
- Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
- The ability to create atmosphere, influence people positively and great communication skills.
- Evidence of organization skills in combination with customer service
- Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
- A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
- Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
- Proficient at using social media.
- Fluent Dutch/English verbal and written communication skills.
- Numerical / administrative skills necessary to complete the above activities.