Technical Consultant - AI

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

The Role 

Since its inception in 1992, SUSE has been at the forefront of technical innovation where change has been the only constant. 

The primary responsibility of this position is to deliver expert technical consultancy services to our clients, ensuring the successful deployment, integration, and optimization of SUSE enterprise container management solutions. 

This will support business growth in line with our ambitious objectives and company culture. 

As an AI Technical Consultant at SUSE, you will play a critical role in helping our clients successfully deploy AI solutions on SUSE platforms. You will work closely with clients to understand their business needs, design AI deployment strategies, and ensure seamless integration of AI technologies into their existing systems. This role requires a deep understanding of AI/ML models, deployment processes, and SUSE’s product offerings, with an emphasis on scalable, secure, and efficient implementations.

The role sits within the Professional Services function.
 

Focus Areas  

• Thought leadership: Lead customer workshops to explore AI use cases that will deliver business benefits, and leverage SUSEs AI platform. This will include discovery workshops, roadmap and design sessions that help customers understand the steps to their agreed future state. 
• Solution Design: Collaborate with clients to design tailored solutions that meet their specific needs and objectives, leveraging best practices in AI technologies.
• Deployment & Integration: Lead the deployment and integration of AI solutions, ensuring seamless implementation and minimal disruption to client operations.
• Customer knowledge transformation: Develop and deliver training sessions to educate clients on best practices for using AI solutions.
• Documentation: Create and maintain comprehensive documentation for deployed solutions, including design documents such as architecture diagrams, and deploy documents such as configuration guides.
• Collaboration: Work closely with other SUSE teams, including sales, product development, and support, to ensure a cohesive approach to client service and solution delivery.

Preferred Experience & Skills 

• IT industry experience with good understanding of customer IT infrastructure architecture and common technologies.
• Knowledge of Open Source Software including:
  • OpenWebUI
  • LangChain
  • Milvus
  • Ollama
  • Rancher
  • RKE2
  • SUSE Linux (SLEmicro)
  • Longhorn
• Strong understanding of Linux operating systems.
• Strong Python programming skills
• Experience with fine tuning and training of LLMs
• Experience with deploying and scaling LLMs
• Experience with tokenization and embedding models required for different data types
• Experience with using and scaling vector databases
• Experience with datacenter GPUs and tuning practices
• Experience with RAG approaches to ensure quality LLM responses
• Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform.
• Solid understanding of Cloud Native technologies and ecosystems. 
• Good writing skill is required for plan, design, deployment documentation writing.
• Excellent communication skills with the ability to foster long-term relationships with internal teams, external partners and customers.

• Candidates who have good knowledge and experience of network design are preferred.

Personal Attributes 

• The ideal candidate will embrace the transformative nature of this role - as we continue our evolution, we require you to build capability and institutionalize best practices within AI.
• Questioning and challenging assumptions will be necessary.  
• Your relationship building skills both with direct peers but also across the wider business will be critical, as will your ability to drive cross-functional collaboration and help drive service business.
• Dealing with ambiguity and being both resourceful and enterprising should be second nature to you.
• Willingness to learn new technologies and expand skill set.
• Good at consultative/logical thinking.
• Proficiency in English reading and writing.
• Energetic and passionate about bringing service value to customers. 
• Willingness and ability to travel up to 25% required

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. 

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper. 

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! 

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. 

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers
• We are respectful and inclusive 
• We are empowered and accountable 
• We are trustworthy and act with integrity 
• We are collaborative 
• We are SUSE!