Principal Administration - Enterprise Content Management

The unstructured data space served by Enterprise Content Management (ECM) Systems is growing in scope and importance across Fidelity. The ECM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving is essential to Fidelity’s value proposition. As a Senior Systems Engineer – Enterprise Content Management you will provide complex operational support and problem resolution for the ECM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.

The Expertise We’re Looking For

• Bachelor’s degree preferred
• 8+ years of experience working with IBM FileNet, OpenText Documentum, Nuxeo or comparable Enterprise Content Management (ECM) platform.
• 5+ years’ experience of administration and support of an ECM platform experience
• Java/Shell/PowerShell programming is a plus
• Migration tool experience is a plus
• Tomcat/TCServer administration on Linux/Windows experience is a plus

The Purpose of This Role

In this role you will be responsible for monitoring, maintaining, and updating the Filenet & Documentum platform and associated infrastructure. You will also support the modernization effort in migrating Documentum/Filenet to Nuxeo SaaS (software as a service) environments. We are looking for a highly motivated Engineer who can work closely with squad leaders and scrum masters, scrum teams and production support to develop, maintain and update the ECM system. Candidate should have a good knowledge and hands on experience with ECM administration and development of one of the following: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management software packages.

The Skills You Bring

• You can perform Documentum upgrades and migrations to other ECM platforms.
• Your ability to install and configure Documentum and/or FileNet components and services efficiently and reliably.
• You can solve and diagnose issues quickly and thoroughly.
• Your ability to create and use shell scripts effectively in the automation of systems tasks.
• You can serve as an on-call, change management requests, and maintenance activities to support organization’s service delivery model.
• Your commitment to welcome, value and foster a climate that promotes and fully demonstrates team diversity.
• You are able and willing to work in a highly matrixed environment.
• Your affinity toward self-motivation coupled with a healthy work ethic.
• You have good written and verbal communication skills!

The Value You Deliver

• Document management platform support that meets or exceeds service level commitments
• Savvy in applying systems administration methodologies, standard processes, troubleshooting skills, and industry trends.
• Close and trusted collaboration with partners that enables full achievement of business objectives
• Analyzing issues and opportunities that help improve ECM solutions and services

How Your Work Impacts the Organization

The Fidelity Corporate Technology Group (CTG) is responsible for providing enterprise-wide functions such as Finance, Human Resources, Compliance, Legal, Risk and Security with effective and efficient technology solutions and support. To do all of this and align group structure with our business partners, CTG has over 600 associates in Fidelity locations across the United States, Ireland, India, and China.

The Enterprise Content Management (ECM) squad of squads operates within the Corporate Administration and Enterprise Capability Technology (CAEC) Tribe in CTG. The ECM mission is to increase knowledge worker capacity, enhance associate experience and improve document management capability across the firm. It supports the Fidelity value proposition through investment and innovation in knowledge management, document management and collaboration solutions.

The Expertise You Have

• Bachelor’s degree preferred
• 8+ years’ experience of developing or administering ECM platforms and document management domain knowledge.
• 5+ years of proven administration experience of Enterprise Content such as Documentum, FileNet, Hyland Nuxeo, or other comparable modern content management platforms.
• Ability to serve as a rotational team on-call resource in support of the organization’s service delivery model.
• Ability to perform ECM upgrades and migrations.
• Demonstrable ability to install and configure Documentum components and services efficiently and effectively.
• You can fix and diagnose issues quickly and thoroughly.
• Your ability to build and use shell scripts effectively in the automation of systems tasks.
• Knowledge of cloud solutions for Enterprise Content Management.
• RDMS knowledge is a plus.
• Nuxeo experience or knowledge is a plus.
• Experience in working in an agile environment.
• You are able and willing to work in a highly matrixed environment.
• You have good written and verbal communication skills.
• Apply systems administration methodologies, troubleshooting, standard processes, and trends.
• Analyzing issues and opportunities that help improve ECM solutions and services.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.