Mobile Health Map Program Coordinator

12-Nov-2024

Mobile Health Map Program Coordinator

Harvard Medical School

67264BR

Job Summary

The Program Coordinator will be a key player in ensuring the seamless functioning of Mobile Health Map’s services, with a focus on customer support, technical assistance, and relationship management. This role will involve being the first point of contact for users, addressing inquiries, and resolving technical issues while assisting with the logistics and administration of ongoing projects. The ideal candidate is highly organized, tech-savvy, and adept at managing multiple tasks to help enhance the user experience.

Position Description

Primary Responsibilities:

• Relationship Management: Build and maintain strong relationships with representatives from other mobile clinics. Use these relationships to enhance user engagement through personalized follow-up.
• Primary Contact and Customer Support: Serve as the main point of contact for inquiries received through the Mobile Health Map central email. Triage questions, concerns, and opportunities, providing timely, high-quality customer service.
• User Assistance and Troubleshooting: Assist website users with registration, password issues, data entry, and other technical problems. Ensure prompt and effective resolution of user concerns, and notify the manager of any issues that could affect the user experience.
• Project Administration: Support Mobile Health Map staff with the administration and logistics of key projects, including learning collaboratives, research initiatives, and communication efforts.
• Research and Content Development: Assist in researching and writing reports, toolkits, manuscripts, blog posts, curriculum materials, slide decks, poster presentations, conference abstracts, and other relevant content.
•  Research and Evaluation Support: Support research and evaluation activities, including data entry, cleaning, analysis, and visualization. Provide assistance with writing and data presentation.
•  Performance Monitoring: Maintain an internal dashboard of key performance indicators. Regularly update the team on dashboard metrics and escalate any potential issues promptly.
• Meeting Support: Prepare agendas, take notes, and track action items from key meetings, including Mobile Health Map team meetings.
• Mobile Healthcare Knowledge: Develop a comprehensive understanding of mobile healthcare, including the work of The Family Van. Share this knowledge when building and maintaining relationships with other mobile clinics.

Basic Qualifications

3 or more years of experience. Higher education may count towards experience.

Additional Qualifications and Skills

• Customer Service Expertise: Exceptional customer service skills, particularly in resolving technical issues via email.
• Technical Proficiency: High comfort level with technology, with the ability to clearly and patiently assist users who may be less tech-savvy.
• Data Management: Experience in managing, cleaning, tracking, interpreting, and visualizing data.
• Organizational Skills: Strong organizational and time management abilities, with the capacity to manage multiple tasks simultaneously. ·
• Communication Skills: Excellent written and verbal communication, interpersonal, and facilitation skills. Ability to communicate effectively via video conference, phone, and in-person, adjusting style and messaging for different audiences and mediums.
• Teamwork and Independence: Ability to work collaboratively within a team, as well as independently, taking initiative to complete tasks.
• Software Proficiency: Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint). Ability to learn and effectively use new software (e.g., WordPress, Zoom, Salesforce, Constant Contact, Slack).
• Flexibility: Ability to work both virtually and in-person as required.

Additional Information

This is a term appointment, with an end date of June 30, 2025, with the possibility of renewal contingent on funding.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)
 

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Mobile Health Map (MHM), https://www.mobilehealthmap.org/ a program of Harvard Medical School, helps mobile clinics measure, improve, and communicate their impact. Beginning with the 2009 publication of our seminal paper, “Calculating the return on investment of mobile healthcare” by Dr. Nancy Oriol and followed by the development of our online Return on Investment Calculator, MHM has been the go-to expert for showing how mobile clinics serve vulnerable populations. Our innovative digital resources have allowed mobile clinics across the country, an estimated 3,000 in the sector, to model their cost-effectiveness and impact, paving the way for mobile clinics to establish themselves as critical components of the health care system.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

403134 Coordinator I

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

054

Department

Family Van

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Appointment End Date

30-Jun-2025

Pre-Employment Screening

Identity

Schedule

35 hrs. per week | Monday - Friday | 9:00 am - 5:00 pm

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values   
https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.