DCJ Information Technology Analyst 1

Introduction

Introduction:

The State of Connecticut, Division of Criminal Justice (DCJ) is responsible for the investigation and prosecution of all criminal matters in the State of Connecticut. It is an independent agency of the executive branch of state government, established under the Constitution of the State of Connecticut. The Division is composed of the Office of the Chief State's Attorney, located in Rocky Hill, Connecticut, and the Offices of the State's Attorneys for each of the thirteen Judicial Districts in the State of Connecticut.

About this Position:

We are recruiting for a full-time DCJ Information Technology Analyst 1 for the Office of the Chief State's Attorney IT Division in Rocky Hill, CT.

The Role:

This position works Monday through Friday, based on 40-hour work week, with core hours of 8:30am to 5:00pm.  The position number is 1257777.

What we can Offer You:

• Explore our new State Employee Benefits Overviewpageto get an understanding of the various benefits we provide to our employees.
• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule! This recognition highlights our commitment to providing a supportive and rewarding work environment.
• Professional growth and development opportunities to enhance your skills and advance your career. We believe in investing in our employees' success.
• A healthy work/life balance is a priority for us. We are committed to fostering an environment that supports the personal and professional growth of all employees.

About Us:

The Division of Criminal Justice (Division) and its employees are committed to the fair and equal administration of justice in Connecticut. To this end, the Division acknowledges its duty to investigate and prosecute matters within its jurisdiction diligently, ethically and impartially, honoring its constitutional and common law foundations. By ensuring that the criminal laws of the State of Connecticut are enforced fairly and constitutionally, the Division honors the rule of law upon which our nation is founded.  Accomplishing this mission depends upon skill, creativity, and constructive interaction of all Division employees with the law enforcement community and advocacy in the highest traditions of the Office of State's Attorney, the first public prosecutor in America.

NOTE: Incumbents will be required to complete a background check prior to the start date.

FOR ASSISTANCE IN APPLYING:

Please read or watch our Applicant Tips on How to Apply!

Selection Plan

When You Apply:

• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.  Candidates invited to interview may be required to submit additional documentation which supports their qualification(s) for this position, such as a resume, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.
• NOTE: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

After You Apply:

• All communication with applicants will be through the JobAps system, so applicants are encouraged to check for updates to their JobAps portal account.  Please ensure that you are utilizing the correct email address for notices to be sent to you from the JobAps system.  Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DCJ.HR@ct.gov.

Contact Us:

• Questions about this position should be directed to the hiring agency's human resources office: DCJ.HR@ct.gov or 860-258-5800.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Division of Criminal Justice this class is accountable for performing a range of information technology tasks and application development in an Information Technology (IT) environment.

EXAMPLES OF DUTIES

Service/Help Support 

• Responds to calls, email and personnel requests for technical support; 
• Tracks status of all problems and monitors open problems; 
• Resolves simple to moderate problems by providing support on hardware and software products; 
• Resolves simple to moderate technical calls from customers; 
• Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; 
• Monitors personal computer (PC) performance; 
• Performs related duties as required.

Desktop Services

• Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; 
• Uses diagnostic tools to identify hardware and/or software problems and initiates repair; 
• Rebuilds PCs and reconfigures user specific settings; 
• Installs new software releases of simple to moderate complexity; 
• Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; 
• Assists in implementation of network and/or system hardware and software upgrades and/or enhancements; 
• Configures and installs terminal emulation software for host connection; 
• Performs related duties as required.

Network Services 

• Provides first level support for network connectivity, or related network issues for user community; 
• Assists with diagnoses and resolution of simple network problems; 
• Assists with the configuration of network components; 
• Resets and reinitializes devices when appropriate; 
• Assist in executing specific disaster recovery plans; 
• Provides user support and on the spot training to users; 
• Performs related duties as required.

Software Development

• Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; 
• Customizes software applications and designs templates and forms to meet user requirements; 
• Assists systems and application developers in analysis, design and development of information systems; 
• Prepares test data; performs system tests; 
• Debugs/corrects errors; 
• Diagnoses problems with operating systems specific to incompatibility with other applications; 
• Acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; 
• Maintains and enhances existing programs; 
• Installs system upgrades and patches in support of application software; 
• Documents system changes and problem resolutions; 
• Participates in project planning sessions with team members to analyze requirements; 
• Uses programmer productivity tools; 
• Performs related duties as required.

Production Control

• Performs technical functions in areas of documentation control, production control, systems software and production scheduling; 
• Responsible for effective utilization of production control software; 
• Prepares production schedule for computer processing; 
• Analyzes and resolves production control problems related to area of involvement; 
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • data control functions; 
  • IT equipment and diagnostic tools; 
• Knowledge of
  • principles and techniques of computer programming; 
  • programming languages; 
  • principles of information systems; 
  • principles and concepts of network environments; 
  • computer operating systems; 
  • fundamental principles and theories of business and planning functions; 
  • principles and techniques of systems analysis, design and development; 
  • capabilities of computer equipment and technology; 
• Considerable
  • technical problem solving skills; 
  • logic and analytical skills; 
  • interpersonal skills; 
  • oral and written communication skills; 
• Considerable ability to install and maintain microcomputer hardware, software and network components; 
• Ability to
  • prepare and maintain records, logs, reports, documentation, and manuals; 
  • write, test and debug computer programs; 
  • use programming development tools; 
  • identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:

• Help desk functions.
• Installing and maintaining basic computer hardware and software.
• Basic technical work in data communications, microcomputer support, production control or programming.

NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
• For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience documenting requests using the IT ticket system; 
• Experience analyzing, diagnosing, and resolving software and hardware issues; 
• Experience providing technical support on a Tier-1 level; 
• Experience conducting new hardware installation and configuration; 
• Experience creating and maintaining Active Directory accounts, e-mail accounts, group distribution lists, and password resets; and,
• Experience with the inventory of hardware and software. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.