Connecticut Careers Trainee (Administrative & Residual) (40 Hour)(Target Class: Revenue Agent 1)

Introduction

Looking to pursue an entry-level career with the State of Connecticut? Check out this opportunity!

The Department of Revenue Services (DRS) Operations Bureau has ten current openings for Connecticut Careers Trainees (CCT) with a target class of Revenue Agent 1. This position is within the Collections Unit of the Collections and Accounts Receivable Management Division.

POSITION DETAILS
The Connecticut Careers Trainee Program is for a minimum of 1 year to a maximum of 3 years and is based on a how long it will take the candidate to meet the experience and training requirements of Revenue Agent 1. During this training program the candidate will learn the duties of the position which primarily involve doing tax collection over the phone and other related activities.

These positions will be located in Hartford, and are full time, 40 hours per week, Monday through Friday. The hours are 8:00 AM to 4:30 PM with an alternative work schedule available after training is completed. The work is currently performed remotely.

*Salary Note: During the first year of training, Connecticut Career Trainees with a Bachelor's degree earn $54,388 per year, and Connecticut Career Trainees with a Master's degree earn $56,354 per year. During the second year of training, the salary increases to $62,233 per year.

Duties during the training period include, but are not limited to:

• Logging into a phone system daily to take incoming calls to answer questions about bills, negotiating and setting up payment plan agreements;
• Subsequently, review defaulted payment plan agreements to apply available collection tools to collect taxes from taxpayers through enforcement action;
• Skip-tracing, placing liens and maintaining records in a collection case management system.

WHAT WE CAN OFFER YOU

• NEW: Visit our State Employee Benefits Overview page!
• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here. 

ABOUT DRS
The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

For an inside look at how State of Connecticut employees Make an ImpaCT, watch the video below!

Selection Plan

Position-specific notes:

Prospective employees of the Department of Revenue Services will undergo a tax compliance check and criminal background check prior to an offer of employment being made.

Additionally, all employees of the Department of Revenue Services are prohibited from:

• Engaging in the preparation of tax returns in exchange for financial compensation;
• Working at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual or other designation); and
• Working at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual or other designation).

Outside business interests and outside employment must also be disclosed prior to an offer of employment being extended.

In addition to checking of references and of the facts stated in the application, a thorough background investigation of each candidate will be conducted before persons are certified for appointment. Eligibility to legally work in the United States will be determined as part of the application process.

Before you apply:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
• For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.
  

Important information for after you apply:

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Questions about this position should be directed to Jake Ferrari at jake.ferrari@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

EXAMPLES OF DUTIES

• In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions;
• Performs a variety of increasingly difficult duties as skills are acquired during course of training period;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Oral and written communication skills;
• Ability to
  • acquire knowledge and skills required for the target classification;
  • understand, evaluate and solve problems by exercising judgement and logic;
  • read, interpret and understand written material;
  • perform basic arithmetical computations;
  • interpret charts, graphs and tables;
  • learn and reason;
  • establish and maintain cooperative relations with superiors, associates and general public;
  • utilize computer software.

MINIMUM QUALIFICATIONS

Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.

PREFERRED QUALIFICATIONS

• Bachelor's degree or higher in Business Administration, Management, Marketing, Finance or a closely-related field; 
• Experience in a high volume customer service environment;
• Experience negotiating;
• Experience organizing and completing tasks timely;
• Experience communicating with diverse groups through oral and written communication;
• Experience using new computer technology, including the Microsoft Office Suite;
• Experience working effectively remotely.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.