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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
We are currently seeking Senior Collections Specialists in our Global Credit and Collections department handling pre-agency/ late-stage collections.- The primary responsibility is to collect delinquent balances on Small Business and Consumer accounts.
- The portfolio consists of both cancelled relationships and high-risk customers.
- Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances.
- This includes handling inbound and outbound calls, advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.
- You will work independently, while still being a team player within the structured service center environment.
- A lucrative monthly commission-based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals.
- Hours are Monday through Friday 6am to 3:30pm MT.
- Role is hybrid, 3 days a week in office, and 2 days a week from home. Office is located at 18850 N 56th St. Phoenix, AZ 85050
Minimum Qualifications:
- The successful candidate will be a top performer with a proven track record of success.
- They will be individuals with both competitive and strong will to win attitudes.
- Minimum 3 years of recent collections experience, or 3 years of sales experience with some collections experience
- Proven experience in negotiating in depth payment arrangements, at the client level
- Ability to manage multiple tasks within stringent timeframe's while maintaining accuracy
- Moderate to highly analytical individual with strong financial acumen
- Excellent written and verbal communication skills
- Extremely flexible and adaptable in a changing environment
- Proficient PC skills (MS Office) and web knowledge
- High attention to detail and ability to adhere to American Express practices, policies, and procedures
- Call center experience
- Portfolio ownership, as well as inbound/outbound call blends experience
- Third party collections experience
- Knowledge of Fair Debit Collection Practice Act and laws
- Experience with Risk initiatives as they pertain to client level dunning
- Commercial collections experience
- Skip tracing experience
- High School Diploma or GED
Salary Range: $20.00 to $24.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
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