Admissions Coordinator

SUMMARY

The Admissions Coordinator at U.S. Renal Care plays a pivotal role in facilitating the admissions process for patients seeking renal care services. The Customer Services Specialist performs all components in the admissions process for new patients and traveling patients. This position supports the company's vision and mission through providing excellent customer service and ensures seamless and efficient admission experience throughout the intake/admission's process.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Patient Intake: Receive all admission calls, emails and faxes from referral sources for assigned markets or referrals. Obtain all required patient, insurance, clinical documentation. Review and index all records on the referral within U.S. Renal Care's admissions application. Schedule patients and place in desired U.S. Renal Care facilities.
• Communication: Effectively communicates with referral sources, patients and their families, and other healthcare professionals to provide information about U.S. Renal Care services, admission requirements, and the overall process. Ensure all communication has taken place and has been documented, including with Discharge Planners, clinic teammates, physicians, insurance verification team, financial services advisors, and patient while following all company admission policies and procedures.
• Documentations: Obtain all State, Federal and clinical documentation required for admission. Assure all admissions documentation and other pertinent information is scanned and indexed into the EMR system.
• Collaboration: Work with referral sources, facility teammates and other internal and external stakeholders to coordinate patient care and address specific needs during the admissions process.
• Problem Resolution: Address and solve any issues and concerns related to the admissions process, working proactively to enhance the overall referral source and patient experience.
• Customer Service: Provide exceptional customer service, answering inquiries, and offering support to patients, referral sources, and US Renal Care team members throughout the admissions process.
• Compliance: Adhere to policies and procedures regulations regarding HIPAA and Electronic Patient Health Information (EPHI). Maintain a working knowledge of all State and Federal requirements for dialysis admissions.
• Performance Metrics: Meet and exceed established performance metrics including productivity, minimal errors, referral commination and total time for patient admission.
• Complete any and all duties specific to your market or requested by the Admissions leadership team.
• Assist as needed to perform other related duties and special projects as required.